Argument at Mazda service centre

After visiting the dentist on last Thursday, we charged to the Mazda service centre to lodge a complaint about their service standard. If you have followed my earlier posts, you should know that the sepentine belt in our car was ripped on the day daddy came back from his business trip and we strongly feel that the incident could have been avoided if our mechanic had advised us to change the belt during our last service appointment. We spoke to the manager and presented our case to him. As expected, he denied responsibility and even tried to cast doubts on our case by telling us that the belt could have possibly ripped by a stone on the road. The probability of that occurring is obviously minimal as we do not drive on unpaved road. I must give daddy some credit for arguing with the manager as he is usually very mild-mannered. Amazingly, Sheri did her part too by sitting still throughout the whole session. In the end, the manager offered to foot half the cost of replacing the belt at the repair shop. So, the case was closed. Actually, we did not expect them to offer to pay half the bill, but I guess they know very well that they could be partly responsible for the incident even though they were adamant in admitting it.